We are a small team and we read every message ourselves.
This is the fastest way to reach us, and it reaches a person rather than a queue. We answer within one business day, Sunday to Thursday. Messages sent over the weekend are answered on Sunday.
What to include
You will get a useful answer far more quickly if you tell us:
- Your order number (it looks like
LUM-1A2B3C) if your question is about an order - The email address you used at checkout, if it differs from the one you are writing from
- A photo, if something arrived damaged or is not what you expected
What we can help with
| You want to… | What to do |
|---|---|
| Track an order | Use the tracking link in your confirmation email, or email us the order number |
| Change or cancel an order | Email us within 12 hours of ordering — after that it is usually already with the warehouse |
| Return something | Read Shipping & returns first, then email us within 30 days of delivery |
| Ask about a product | Email us — if we do not know, we ask the supplier |
| Report a problem with the site | Email us, and please say which page and what happened |
Business details
Lumeroza Email: info@lumeroza.com
We do not have a phone line. We tried; email gets you a better, more traceable answer, and it lets us attach photos and tracking links.