Everything here is written to be accurate rather than flattering. Please read the delivery times before you order.
How we ship
We work directly with overseas fulfilment partners instead of holding stock ourselves. That is how the prices stay where they are, and it has one honest trade-off: your order takes longer to arrive than it would from a domestic warehouse.
Every order ships with tracking. You will get the tracking number by email as soon as the carrier scans the parcel.
Delivery times
| Stage | Typical time |
|---|---|
| Processing at the warehouse | 1–3 business days |
| Shipping and customs | 7–15 business days |
| Total, door to door | 8–18 business days |
Some routes are slower. Remote addresses, public holidays, and customs inspections can add a week or more. If your order passes 30 days with no delivery scan, email us and we will either resend it or refund it in full — your choice.
What shipping costs
Standard tracked shipping is $8.95. It is the only method we offer, and it is charged per order rather than per item, so adding a second item does not double it.
The exact amount is shown on the checkout page before you pay. Nothing is added after that — no handling fee, no surcharge on delivery. The only money that can be asked of you later is import duty, and that is charged by your own customs authority, not by us (see below).
Tracking
Your confirmation email contains a tracking link. Tracking often shows nothing for the first 3–5 days while the parcel moves to the outbound hub. That is normal and does not mean anything has gone wrong.
Customs and duties
Prices are shown in US dollars and do not include any import duty or tax your country may charge. Where duty applies it is charged by your customs authority, not by us, and it is the recipient's responsibility. We cannot predict or refund it.
Returns
You have 30 days from the day your order is delivered to request a return.
To be returned, an item must be unused, in the condition you received it, and in its original packaging.
How to start a return: email info@lumeroza.com with your order number and a photo of the item. Do not send anything back before you hear from us — parcels returned to the wrong address cannot be recovered or refunded.
Items we cannot take back
- Items damaged by use, rather than in transit
- Anything returned without contacting us first
- Requests made more than 30 days after delivery
If something arrives damaged or wrong
Email us within 48 hours of delivery with a photo. We will replace it or refund it in full, and you will not have to ship anything back. This is the one case where we do not need the item returned.
Refunds
Once your return is approved, the refund goes back to the original payment method. Card refunds usually appear within 5–10 business days — the delay is your bank's, not ours, and we cannot speed it up.
Original shipping costs are refunded only where the item was damaged, faulty, or not what was ordered.
Cancelling an order
Email us within 12 hours of ordering and we will cancel and refund it in full. After that the warehouse has usually already picked and packed it, and it has to be handled as a return instead.
Last updated 2026-09-02.